Refund & Return Policy
Refund & Return Policy
Last updated: February 2026
At Kids Planet, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.
Return Eligibility
You can return items within 7 days of receiving your order if:
- Items are unused and in original condition
- Original tags and packaging are intact
- You have proof of purchase (order number)
Non-Returnable Items
For hygiene and safety reasons, we cannot accept returns on:
- Items marked as final sale
- Personalized or customized products
- Items damaged due to misuse
How to Return
- Contact us via WhatsApp or email within 7 days of delivery
- Provide your order number and reason for return
- We'll arrange pickup or provide return instructions
- Pack items securely in original packaging
Refund Process
Once we receive and inspect your return:
- Approved returns will be refunded within 7-10 business days
- Refunds will be processed to your original payment method
- For COD orders, refunds will be via bank transfer
- Shipping charges are non-refundable (unless item is defective)
Exchanges
We're happy to exchange items for different sizes or colors, subject to availability. Contact us to arrange an exchange.
Damaged or Defective Items
If you receive a damaged or defective item:
- Contact us immediately with photos
- We'll arrange a free replacement or full refund
- Return shipping will be covered by us
Contact Us
For returns or questions about our policy:
WhatsApp: [Your WhatsApp Number]
Email: [Your Email]
Phone: [Your Phone Number]
We're here to make your Kids Planet experience wonderful!